![]() There was no rude conduct but there was hardly any proper interaction so most times I would end up stressed and frustrated because I didn't know what went wrong, how to resolve it, and why they didn't contact me after an invalid file and when the system would physically not let me replace it. Maybe if it had this my order would be arriving a month + a week late. I don't think the customer support I got was poor, I think that the system itself is lacking in proper interaction with it's customers. I ended up authorizing the file to print regardless and out of frustration. Although I paid for their "professional file check" it doesn't feel professional, if you get 0 feedback on how to resolve your issue. That didn't matter either because it turned out to be invalid, no word from customer support why it was invalid and how to fix it. Only for it to be invalid and customer support give me completely different measurements. Despite this, I eventually ended up following the websites instructions and made the file again. The issue they didn't alert me about for two weeks. Only when I emailed customer support to ask what was the deal, did they tell me the issue. An entire 2 weeks had passed and I got no word from customer support (who I had been in contact with throughout this). ![]() Until the website read that I couldn't replace the file anymore, so I assumed that my previous file had been sent to print. I replaced the file numerous times always resulting in invalid file. But because of one file (the cover file) I was unable to get it printed on the date it was meant to. I had ordered about 100 perfect binding books last January.
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